TELEPHONE SCAM WARNING
Traverse City, MI – Traverse City Light & Power (TCL&P) has been made aware of another telephone scam directed towards TCL&P commercial customers. As has been done in the past, the caller is demanding immediate payment and threatening service shut-off if the amount is not paid.
TCL&P follows a process for non-payment, including disconnection notices such as shutoff letters and door tags in addition to phone calls if possible, but the utility will never attempt to collect a balance, current or past due, by demanding immediate payment over the phone. Secure payment options are available and are found on our website at tclp.org/Page/PaymentOptions.
If you receive a call from someone claiming to be TCL&P or working on behalf of TCL&P, and feel pressured for immediate payment or personal information, hang up the phone and call customer service at 231-922-4431 or the local police department.
Traverse City Light & Power
1131 Hastings Street
Traverse City, MI 49686
24- Hour Dispatch: 231-922-4940
Accounts & Billing: 231-922-4431