POWER OUTAGE
3/3/2012   
[Last Updated: 3/3/2012 2:42:50 PM]

FINAL UPDATE: Tuesday, March 6

At approximately 9:00 p.m. Monday night all known Traverse City Light & Power (L&P) customer outages had been restored.            

 

Today L&P crews will continue to work with customers who had the service entrance to their home damaged. Crews will also focus on storm clean up.              

 

The two line crews from Lansing will remain with L&P today, while the line crews from Grand Haven, Lowell and Zeeland have been released to help other local utility companies. Some tree crews remain with L&P and will assist with storm clean up.              

 

Early Saturday morning, during the peak of the storm, approximately 8,000 of L&P’s 11,500 customers experienced outages. During the restoration process, L&P did not experience any safety incidents.               

 

“This is an attestation to the professionalism of the crews along with our constant attention to safe work practices and procedures.  I can’t say enough about this,” said Ed Rice, L&P executive director.              

 

L&P is truly grateful for the assistance provided by the Lansing Board of Water and Light, Grand Haven Board of Light & Power, Zeeland Board of Public Works, Lowell Light & Power, Trees Inc. and NG Gilbert for their efforts to restore service to L&P customers.               

 

L&P would also like to thank its customers for their continued patience as L&P crews worked as quickly as possible to restore service during the storm.               

 

If an L&P customer is still without service they are asked to call L&P at 922-4940 to report the outage. If you are not an L&P customer you will need to call the electric utility that serves your home or business to receive outage assistance.

 

 

UPDATE: 5:00 p.m. Monday

Approximately 28 Traverse City Light & Power (L&P) customers remain out of service at this time and are scattered throughout the L&P service area.

 

Isolated outages continue to affect customers who had the service entrance to their home damaged during the storm. These customers will need a licensed electrician to repair the service entrance prior to L&P being able to restore service.

 

Some new outages have been reported due to the heavy snow and falling tree limbs, which has caused delays in restoring service, but customers are being restored faster than new outages are reported.

 

Ten line crews continue to address all customer reported outages.

 

Tree crews will remain in town for several days to clean up trees and branches that were taken down or removed to get service restored to customers.

 

L&P customers that still do not have power and have not yet reported the outage are asked to call 922-4940.

 

 

UPDATE: 9:30 a.m. Monday (3/5/12)

Approximately 50 Traverse City Light and Power (L&P) customers remain out of service at this time and are scattered throughout the L&P service area. L&P is anticipating having the remaining customers fully restored by 12:00 p.m. Monday afternoon.              

 

L&P line crews, along with two line crews from Lansing Board of Water & Light and one line crew each from Grand Haven, Lowell and Zeeland, continue to work through the day to restore service.                

 

Six tree crews from Indiana and three tree crews from downstate are also helping with the restoration process. It is expected that some of the tree crews will remain in town for several days to clean up after the storm.              

 

“Light & Power’s main goal was to get power restored as quickly as possible,” said Ed Rice, L&P executive director. “Now that we are close to having all customers fully restored, our tree crews will help clean up the trees and branches that were taken down or removed to get service restored to our customers.”              

 

L&P will clean up trees and branches that were removed due to interference with the power lines. L&P is not responsible for trees and branches that came down and did not affect the electrical service.            

 

Customers who had the service entrance at their house damaged will need to have a licensed electrician repair that prior to L&P restoring service to the house.               

 

Additional system damage continues to occur due to the heavy snow and falling tree limbs, which has caused delays in restoring service to some customers.              

  

 

UPDATE: 8:15 p.m. Sunday

Approximately 100 customers remain out of service at this time throughout the Traverse City Light & Power (L&P) service area.

 

If you haven’t reported your outage, please do so by calling 922-4940.

 

L&P is doing everything possible to restore service; however, some customers may not have full service until Monday.

 

 

UPDATE: 5:00 p.m. Sunday

Approximately 300 customers remain out of service at this time throughout the Traverse City Light & Power (L&P) service area. L&P is anticipating having most of the remaining customers back in service by 6:00 p.m. tonight.

 

If an L&P customer is without power after 6:00 p.m. they are asked to call L&P at 922-4940 to report the outage. Customers should continue to call until they speak with an L&P representative.

 

Additional system damage is being experienced due to the heavy snow and falling tree limbs, which is causing delays in customer service restoration. If the service entrance at the house has been damaged, a licensed electrician will need to repair that prior to L&P restoring the service.  

 

All available crews will be working through the evening and tomorrow to fully restore power.  However, some customers may not have full service until Monday.

 

Thank you for your continued patience as L&P works as quickly as possible to restore power to the service area.

 

 

UPDATE: 8:00 a.m. Sunday (3/4/12)

Approximately 1200 customers remain out of service at this time throughout the Traverse City Light & Power (L&P) service area. Crews worked through the night and will continue to work through the day. Six additional tree crews arrived from Indiana early this morning to assist with the restoration effort.

 

All customers should be restored by 6:00 p.m. today. If an L&P customer is still without power after 6:00 p.m. they are asked to call L&P at 922-4940 to report the outage.

 

 

UPDATE: 7:30 p.m. Saturday

Approximately 2000 customers remain out of service at this time throughout the Traverse City Light & Power (L&P) service area.  All main circuits from substations are in service although, in some cases, in an abnormal condition.  Two crews from Lansing Board of Water & Light have just arrived and have been assigned areas to restore.  Three contract tree crews have arrived and have been assigned to work with the line crews where the most tree problems have been identified.  Line crews from Grand Haven, Zeeland and Lowell are also assisting L&P with the restoration effort. These crews will work throughout the night. 

 

All customers should be restored by late tomorrow afternoon. 

 

UPDATE: 3:00 p.m. Saturday

Wide spread outages continue throughout the Traverse City Light & Power service area. All available crews including L&P, tree trimming and downstate utilities are working to restore power. Total system restoration is expected to occur within 12 to 24 hours. Thank you for you continued patience while we work to restore your power.

 

Saturday, March 3, 2012 - 10:00 a.m.

Traverse City Light and Power customers experienced wide spread outages starting around midnight Friday night. The heavy weight of the snow caused trees to fall on service lines all across the L&P service area. At one point in the early morning hours over half of L&P customers were out of service. Currently, (0900) there are approximately 2800 customers still without service. All L&P crews are on hand helping to restore service. Extra line crews and tree trimming crews  from Lansing Board of Water and Light, Grand Haven,  and Holland have also been called to assist. Some of these crews from downstate should be arriving around noon today (Saturday). L&P employees are answering all phone calls into the service center but due to the volume of calls, customers may receive busy signals.

Continued outages are expected throughout today and Sunday, and service may be disrupted from 1 to 12 hours or longer, depending on the amount or tree clearing and line restoration required.

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