[Last Updated: 6/12/2020 8:09:36 AM]
Traverse City Light & Power (TCL&P) cares about our customers, employees, and community. During this challenging time, please know that TCL&P remains fully operational and has plans in place to ensure we will be able to continue to provide safe, reliable power to our customers. We are here for you and we will get through this together.
To minimize the risk of COVID-19 (Coronavirus) exposure for our employees and our customers, the customer service centers located at the Governmental Center, 400 Boardman Avenue as well as the TCL&P Service Center, 1131 Hastings Street are closed to the public at this time.
CUSTOMERS CAN DO BUSINESS WITH THE UTILITY VIA THE FOLLOWING:
24 Hour Drop Box: Located at the Governmental Center, 400 Boardman Avenue and also at the TCL&P Service Center, 1131 Hastings Street.
Online: Click HERE for payment options & account access.
Mail: Make checks payable to:
City of Traverse City
400 Boardman Avenue
Traverse City, MI 49684
(Please include your full account number and phone number)
Phone: Customer service representatives are available Monday through Friday from 8:00 a.m. to 5:00 p.m. at 231-922-4431 for credit card payments, discuss payment arrangements, or other customer needs.
- Due to the growing concern regarding the economic effect this pandemic is having and will be having on our customers, TCL&P and the City have temporarily suspended all disconnects for non-payment until April 30, 2020 on electric and water. Reevaluation regarding an extension of this deadline will be done at that time.
- TCL&P and the City have temporarily suspended late fee penalties on electric, water and sewer until April 30, 2020. Reevaluation regarding an extension of this deadline will be done at that time.
- Customers who need help working out a payment plan are encouraged to contact Customer Service at 231-922-4431.
- 3/27/20 Update - State leaders outline assistance available for energy utility customers. Click HERE to view the News Release.
- 4/3/2020 Update - The Michigan Small Business Paycheck Protection Program is now open and taking applications.
Click HERE to learn more.
- 5/5/2020 Update - Both TCL&P and the City have extended the suspension of disconnects for non-payment and the suspension of late fee penalities on electric, water and sewer until June 15, 2020.
- Shutoff letters will be issued to customers for the sole purpose of applying for assistance through the resources identified below.
- 6/12/2020 Update – At the 6/9/2020 meeting, the TCL&P Board took action to extend the suspension of electric utility shutoffs due to non-payment until July 15th, or as extended by the Board. This action is meant to assist customers in paying their utility bills as they emerge from the impacts of the COVID crisis. Customers are encouraged to contact Customer Service to work out a payment plan.
RESIDENTIAL: RESOURCES FOR UTILITY BILL PAYMENT ASSISTANCE
Get Help by Calling 2-1-1
Free and confidential phone service is available 24 hours a day and will provide information and referrals for agencies in your community that can assist you with your utilities, food, housing, employment, childcare, transportation, and more or go to www.mi211.org to learn about agencies in your county that may assist with your energy bill.
State Emergency Relief (SER) Program
Now available to TCL&P customers, SER may help low-income households pay part of their heating or electric bills, assist in keeping utilities in service, or have service restored. For more information visit Emergency Relief: Utilities listed under Assistance Programs at www.Michigan.gov/mdhhs or contact the local Department of Health & Human Services at (231) 941-3900. To apply go to MI Bridges at https://newmibridges.michigan.gov/.
Michigan Energy Assistance Program (MEAP)
Now available to TCL&P customers, MEAP works with households to provide supplemental bill payment assistance and self-sufficiency services to low-income residents statewide. To learn more about the programs available visit www.Michigan.gov/mdhhs or contact the local Department of Health & Human Services at (231) 941-3900. To apply go to MI Bridges at https://newmibridges.michigan.gov/.
Low Income Home Energy Assistance Program (LIHEAP)
Federal funded program that helps low income households pay energy bills for heating or cooling the home and offer additional help in cases of energy crisis. The program also helps fund low-cost energy related repairs for homes, known as weatherization. To learn more about the program visit www.Michigan.gov/mdhhs or contact the local Department of Health & Human Services at (231) 941-3900.
Salvation Army (Traverse City): Contact (231) 946-4644
Father Fred Foundation: Contact (231) 947-2055
COMMERCIAL: RESOURCES FOR ASSISTANCE
Michigan Paycheck Protection Program
Loan designed to provide an incentive to keep employees on payroll. Under this program, the Small Business Administration (SBA) will forgive loans if all employees are kept on the payroll for eight weeks and the money is used for payroll, rent, mortgage interest, or utilities. For more information or to apply visit http://www.paycheckprotectionprogrammichigan.com/
Small Business Administration (SBA) Economic Injury Disaster Loan Emergency Assistance
This is a low interest, fixed rate loan that provides assistance for small businesses, with funds coming directly from the U.S. Treasury. Loan funds can be used to pay fixed debts, payroll, accounts payable and other bills that cannot be paid as a result of the disaster’s impact. To learn more or to apply visit https://sbdcmichigan.org/disaster-loan-help/
SBA Express Bridge Loans
Allows small businesses who currently have a business relationship with an SBA Express Lender to access up to $25,000 quickly and can be used to bridge the gap while waiting for a decision and disbursement of the Economic Injury Disaster Loan. To learn more or to apply visit https://www.sba.gov/funding-programs/loans/coronavirus-relief-options/sba-express-bridge-loans
SBA Debt Relief
Under the Debt Relief the SBA will do the following:
- Automatically pay the principal, interest, and fees of current 7(a), 504, and microloansfor a period of six months.
- Automatically pay the principal, interest, and fees of new 7(a), 504, and microloansissued prior to September 27, 2020.
- Provide automatic deferments through December 31, 2020 on current SBA Serviced Disaster loans if the loan was in “regular servicing” status on March 1, 2020.