{"id":166,"date":"2023-01-11T20:27:05","date_gmt":"2023-01-11T20:27:05","guid":{"rendered":"https:\/\/www.tclp.org\/customer-surveys\/"},"modified":"2025-08-13T09:20:40","modified_gmt":"2025-08-13T13:20:40","slug":"customer-surveys","status":"publish","type":"page","link":"https:\/\/www.tclp.org\/es\/customer-surveys\/","title":{"rendered":"Encuestas de clientes"},"content":{"rendered":"<h1>Customer Surveys<\/h1>\n<div>\n<p style=\"text-align: left;\">The purpose of our Customer Surveys is to obtain the views and opinions of Traverse City Light &amp; Power (TCLP) customers on their satisfaction levels regarding characteristics and services offered by TCLP. Additionally, survey items addressed customer service, sources of information, interest in additional services, web-based information and solar power, as well as awareness and participation in energy-efficiency programs.<\/p>\n<\/div>\n<ul>\n<li>\n<h5>2025 CUSTOMER SURVEY<\/h5>\n<p><a href=\"https:\/\/www.tclp.org\/wp-content\/uploads\/2025\/08\/Customer-Satisfaction-Report-of-Findings-2025-FINAL.pdf\">View Survey<\/a><\/p>\n<\/li>\n<li>\n<h5>2021 CUSTOMER SURVEY<\/h5>\n<p><a href=\"https:\/\/www.tclp.org\/Uploads\/AboutTCLP\/Report%20of%20Findings_Market%20Research-Customer%20Survey.pdf\">View Survey<\/a><\/p>\n<\/li>\n<li>\n<h5>2016 CUSTOMER SURVEY<\/h5>\n<p><a href=\"https:\/\/www.tclp.org\/Uploads\/AboutTCLP\/2016%20TCL%26P%20Customer%20Survey%20Report.pdf\">View Survey<\/a><\/p>\n<\/li>\n<li>\n<h5>2012 CUSTOMER SURVEY<\/h5>\n<p><a href=\"https:\/\/www.tclp.org\/Uploads\/AboutTCLP\/CustomerSurvey2012.pdf\">View Survey<\/a><\/p>\n<\/li>\n<li>\n<h5>2009 CUSTOMER SURVEY<\/h5>\n<p><a href=\"https:\/\/www.tclp.org\/Uploads\/AboutTCLP\/CustomerSurvey2009.pdf\">View Survey<\/a><\/p>\n<\/li>\n<li>\n<h5>2007 CUSTOMER SURVEY<\/h5>\n<p><a href=\"https:\/\/www.tclp.org\/Uploads\/AboutTCLP\/CustomerSurvey2007.pdf\">View Survey<\/a><\/p>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2023\\\/04\\\/Website-banner-1500-\\u00d7-300-px-1900-\\u00d7-300-px.png\",\"image_position\":\"center-center\",\"media_overlay\":\"rgba(0, 0, 0, 0.4)\",\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Customer Surveys\",\"title_element\":\"h1\"}}]}]}],\"name\":\"Hero Inner\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p style=\\\"text-align: left;\\\">The purpose of our Customer Surveys is to obtain the views and opinions of Traverse City Light &amp; Power (TCLP) customers on their satisfaction levels regarding characteristics and services offered by TCLP. 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