{"id":209,"date":"2023-01-11T20:27:06","date_gmt":"2023-01-11T20:27:06","guid":{"rendered":"https:\/\/www.tclp.org\/utility-billing-separation\/"},"modified":"2025-10-15T09:40:55","modified_gmt":"2025-10-15T13:40:55","slug":"billing-questions","status":"publish","type":"page","link":"https:\/\/www.tclp.org\/es\/billing-questions\/","title":{"rendered":"Preguntas de facturaci\u00f3n"},"content":{"rendered":"<h1>Preguntas de facturaci\u00f3n<\/h1>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/10\/USER-GUIDE-HOW-TO-READ-YOUR-BILL-.png\" alt=\"\"><\/p>\n<p><a href=\"\/wp-content\/uploads\/2025\/10\/How-to-read-my-bill-guide-Updated-10.15.25.pdf\">Leer m\u00e1s<\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/10\/MyAccount-user-Guide-.png\" alt=\"\"><\/p>\n<p><a href=\"\/wp-content\/uploads\/2025\/10\/MyAccount-User-Guide-Updated-10.15.25.pdf\">Leer m\u00e1s<\/a><\/p>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/10\/Add-Fiber-Services-How-to-Guide-6.png\" alt=\"\"><\/p>\n<p><a href=\"\/wp-content\/uploads\/2025\/10\/MyAccount-User-Guide-FIBER-FINAL-1.pdf\">Leer m\u00e1s<\/a><\/p>\n<\/div>\n<h1>\n<h2>General<\/h2>\n<\/h1>\n<ul>\n<li>\n<h3>Al procesar mediante cheque electr\u00f3nico, \u00bftendr\u00e1n que ser dos pagos separados entre la Ciudad de Traverse City y TCLP?<\/h3>\n<div>\n<p>S\u00ed, los pagos con cheque electr\u00f3nico deben procesarse por separado para el agua y el alcantarillado de la ciudad de Traverse City y la electricidad y fibra de TCLP.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Soy un inquilino que tiene TCLP<em>fibra<\/em> pero no la electricidad. \u00bfSeguir\u00e9 recibiendo solo mi <em>fibra<\/em> \u00bffactura?<\/h3>\n<div>\n<p>S\u00ed, usted continuar\u00e1 recibiendo TCLP<em>fibra<\/em> Solo facturas.\u00a0<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfPor qu\u00e9 se separ\u00f3 la facturaci\u00f3n de los servicios p\u00fablicos?<\/h3>\n<div>\n<p>La Ciudad de Traverse City y TCLP contin\u00faan mejorando la experiencia del cliente. Debido a los cambios en la oferta de servicios y las oportunidades futuras, la separaci\u00f3n de los sistemas de facturaci\u00f3n gener\u00f3 eficiencias operativas y facilit\u00f3 a los clientes la lectura y comprensi\u00f3n de su consumo de servicios p\u00fablicos.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfPuedo pagar ambas facturas de servicios p\u00fablicos con un solo cheque?<\/h3>\n<div>\n<p>No, cada factura deber\u00e1 pagarse por separado.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Si actualmente pago con cheque electr\u00f3nico, \u00bfcontinuar\u00e9 haciendo lo mismo para ambos servicios p\u00fablicos?<\/h3>\n<div>\n<p>No, deber\u00e1 configurar cheques electr\u00f3nicos separados para la ciudad de Traverse City y TCLP.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfPuedo pagar en persona?\u00a0<\/h3>\n<div>\n<p>S\u00ed, pero s\u00f3lo en las ubicaciones respectivas.\u00a0<\/p>\n<p>Ciudad de Traverse City: 400 Boardman Avenue, Traverse City, MI 49684<\/p>\n<p>TCLP: 1131 Hastings Street, Traverse City, MI 49686<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfPuedo seguir pagando por correo?<\/h3>\n<div>\n<p>S\u00ed, pero los pagos deber\u00e1n dirigirse a cada ubicaci\u00f3n respectiva.<\/p>\n<p>Ciudad de Traverse City: 400 Boardman Avenue, Traverse City, MI 49684<\/p>\n<p>TCLP: 1131 Hastings Street, Traverse City, MI 49686<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfPuedo utilizar los buzones de pago?<\/h3>\n<div>\n<p>S\u00ed, el buz\u00f3n del centro gubernamental y el del Centro de Servicio, ubicado en la calle Hastings 1131, aceptan el pago de ambas facturas. Cada factura de servicios p\u00fablicos debe incluirse en sobres separados y solo se permite el pago con cheque.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfQu\u00e9 tan pronto puedo registrarme en los nuevos portales de clientes?<\/h3>\n<div>\n<p>Podr\u00e1 registrarse en el portal de clientes de TCLP al recibir su primera factura. Necesitar\u00e1 el n\u00famero de factura y el importe a pagar incluidos en esta primera factura para crear un nombre de usuario y una contrase\u00f1a. <a href=\"http:\/\/www.tclp.org\/wp-content\/uploads\/2023\/06\/MyAccount-User-Guide-Final.pdf\" target=\"_blank\">Las instrucciones sobre el portal del cliente se pueden encontrar aqu\u00ed<\/a>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>\u00bfCon qui\u00e9n me comunico si tengo preguntas sobre facturaci\u00f3n?<\/h3>\n<div>\n<p><strong>Agua y alcantarillado<\/strong>:Departamento de Servicio al Cliente de la Ciudad de Traverse City al 231-922-4431 o visite el Centro Gubernamental en 400 Boardman Avenue.<\/p>\n<p><strong>El\u00e9ctrico y TCLP<em>fibra<\/em><\/strong>:Departamento de servicio al cliente de Traverse City Light &amp; Power al 231-922-4940 o visite el Centro de servicio TCLP en 1131 Hastings Street.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- 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Inner\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-3,1-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"overlay\",\"props\":{\"hover_image\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/10\\\/USER-GUIDE-HOW-TO-READ-YOUR-BILL-.png\",\"link\":\"wp-content\\\/uploads\\\/2025\\\/10\\\/How-to-read-my-bill-guide-Updated-10.15.25.pdf\",\"link_style\":\"default\",\"link_target\":true,\"link_text\":\"Read 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more\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":true,\"overlay_link\":true,\"overlay_mode\":\"cover\",\"overlay_position\":\"center\",\"overlay_style\":\"overlay-primary\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_color\":\"light\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"overlay\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2025\\\/10\\\/Add-Fiber-Services-How-to-Guide-6.png\",\"link\":\"wp-content\\\/uploads\\\/2025\\\/10\\\/MyAccount-User-Guide-FIBER-FINAL-1.pdf\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"overlay_hover\":true,\"overlay_mode\":\"cover\",\"overlay_position\":\"center\",\"overlay_style\":\"overlay-primary\",\"overlay_transition\":\"fade\",\"text_align\":\"center\",\"text_color\":\"light\",\"title_element\":\"h3\",\"title_hover_style\":\"reset\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<h2>General<\\\/h2>\",\"title_element\":\"h1\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes, e-check payments need to be processed separately for The City of Traverse City water and sewer and TCLP electric and fiber.<\\\/p>\",\"title\":\"When processing via e-check, will this have to be two separate payments between the City of Traverse City and TCLP?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes, you will continue to receive TCLP<em>fiber<\\\/em> bills only.\\u00a0<\\\/p>\",\"title\":\"I am a tenant who has TCLP<em>fiber<\\\/em> but not electricity. Will I continue to receive only my <em>fiber<\\\/em> bill?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The City of Traverse City and TCLP continue to enhance the customer experience. Because of changes in service offerings and future opportunities, the separation of the billing systems created operational efficiencies and eased customers' ability to read and understand their utility usage.<\\\/p>\",\"title\":\"Why was the billing of the utilities separated?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>No, each bill will have to be paid separately.<\\\/p>\",\"title\":\"Can I pay both utility bills with one check?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>No, you will need to set up separate e-checks for The City of Traverse City and TCLP.<\\\/p>\",\"title\":\"If I currently pay via e-check, will this continue for both utilities?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes, but only at the respective locations.\\u00a0<\\\/p>\\n\n\n<p>City of Traverse City: 400 Boardman Avenue, Traverse City, MI 49684<\\\/p>\\n\n\n<p>TCLP: 1131 Hastings Street, Traverse City, MI 49686<\\\/p>\",\"title\":\"Can I pay in person?\\u00a0\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes, but the payments will need to be directed to each respective location.<\\\/p>\\n\n\n<p>City of Traverse City: 400 Boardman Avenue, Traverse City, MI 49684<\\\/p>\\n\n\n<p>TCLP: 1131 Hastings Street, Traverse City, MI 49686<\\\/p>\",\"title\":\"Can I continue to pay by mail?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Yes, the drop box at the governmental center and the drop box at the Service Center, 1131 Hastings Street, will accept payment for both bills. Each utility bill must be included in separate envelopes and only include payment by check.<\\\/p>\",\"title\":\"Can I utilize the payment drop boxes?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Access to sign up under TCLP\\u2019s customer portal will be available upon receipt of your first bill. Invoice number and amount due included in this first bill will be needed in order to create a username and password. <a href=\\\"http:\\\/\\\/www.tclp.org\\\/wp-content\\\/uploads\\\/2023\\\/06\\\/MyAccount-User-Guide-Final.pdf\\\" target=\\\"_blank\\\">Instructions on the customer portal can be found here<\\\/a>.<\\\/p>\",\"title\":\"How soon can I sign up under the new customer portals?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><strong>Water and Sewer<\\\/strong>: City of Traverse City Customer Service Department at 231-922-4431 or visit the Governmental Center at 400 Boardman Avenue.<\\\/p>\\n\n\n<p><strong>Electric and TCLP<em>fiber<\\\/em><\\\/strong>: Traverse City Light &amp; Power Customer Service Department at 231-922-4940 or visit the TCLP Service Center at 1131 Hastings Street.<\\\/p>\",\"title\":\"Who do I contact with billing questions?\"}}]}]}],\"props\":{\"divider\":false}}]}],\"version\":\"4.4.17\"} --><\/p>","protected":false},"excerpt":{"rendered":"<p>Preguntas sobre facturaci\u00f3n Leer m\u00e1s Leer m\u00e1s Leer m\u00e1s General Al procesar mediante cheque electr\u00f3nico, \u00bfser\u00e1n necesarios dos pagos separados entre la Ciudad de Traverse City y TCLP? S\u00ed, los pagos con cheque electr\u00f3nico deben procesarse por separado para el agua y el alcantarillado de la Ciudad de Traverse City y la electricidad y la fibra de TCLP. Soy inquilino [\u2026]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":63,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-209","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages\/209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/comments?post=209"}],"version-history":[{"count":52,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages\/209\/revisions"}],"predecessor-version":[{"id":7048,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages\/209\/revisions\/7048"}],"wp:attachment":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/media?parent=209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}