{"id":8472,"date":"2026-08-06T15:33:26","date_gmt":"2026-08-06T19:33:26","guid":{"rendered":"https:\/\/www.tclp.org\/?page_id=8472"},"modified":"2026-08-18T14:44:40","modified_gmt":"2026-08-18T18:44:40","slug":"tclpfiber-troubleshooting","status":"publish","type":"page","link":"https:\/\/www.tclp.org\/es\/tclpfiber-troubleshooting\/","title":{"rendered":"TCLPfiber Troubleshooting"},"content":{"rendered":"<h1>TCLP<em>fiber<\/em> Troubleshooting Guide<\/h1>\n<h2>\n<p style=\"color: #143960;\">Internet Out? Let&#8217;s Get You Back Online!<\/p>\n<\/h2>\n<div>\n<p>Start with these quick steps to restore your TCLP<em>fiber<\/em> service:<\/p>\n<\/div>\n<h2>\n<p style=\"color: #143960;\">Step 1: The 30-Second Reset<\/p>\n<\/h2>\n<div>\n<p>Your TCLP<em>fiber<\/em> service is delivered through a fiber gateway (also called an ONT) installed inside your home or business. We recommend keeping the area around your ONT clear and accessible.<\/p>\n<p>Locate this device, unplug the power cord from the back of the unit, wait 30 seconds, then plug it back in.<\/p>\n<p>Note: If you use your own Wi-Fi router, wait until the ONT is fully online before restarting your router. Additionally, it can take up to 5 minutes for all the lights to come back on.<\/p>\n<p>Also verify the following:<\/p>\n<ul>\n<li>The power adapter is securely plugged into the wall outlet.<\/li>\n<li>The power cable is securely connected to the ONT.<\/li>\n<li>The fiber cable is connected and has not been disconnected or damaged.<\/li>\n<li>The ethernet cable connecting your router or device is firmly plugged in.<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/unplug-router.jpg\" alt=\"image showing power cable location\"><\/p>\n<h2>\n<p style=\"color: #143960;\">Step 2: Check the ONT Status Lights<\/p>\n<\/h2>\n<div>\n<p>Locate the lights on the front of your ONT.<\/p>\n<p>Normal Operation:<\/p>\n<table data-tablestyle=\"MsoTableGrid\" data-tablelook=\"1696\" aria-rowcount=\"5\" aria-colcount=\"2\">\n<tbody>\n<tr aria-rowindex=\"1\">\n<td data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">Light<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">Normal Status<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"2\">\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Power<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Solid Green<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"3\">\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Broadband\/Fiber<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Solid Green<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"4\">\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Ethernet\/LAN<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Solid or Flashing Green<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"5\">\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Alarm\/Fault<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">Off<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><p>\n        <a href=\"\/wp-content\/uploads\/2026\/08\/TCLPfiber_Fiber_Gateway_Status_Reference.pdf\">View Gateway Manual<\/a>\n    <\/p>\n<\/p>\n<div>\n<p><strong>What the Lights Mean<\/strong><\/p>\n<p>Power Light Off<\/p>\n<ul>\n<li>Verify the power adapter is plugged in securely.<\/li>\n<li>Check the electrical outlet.<\/li>\n<li>If the light remains off, contact TCLP<em>fiber<\/em>.<\/li>\n<\/ul>\n<p>Broadband\/Fiber Light Flashing<\/p>\n<ul>\n<li>The ONT is attempting to connect to the network.<\/li>\n<li>Wait up to five minutes after restarting the device.<\/li>\n<\/ul>\n<p>Broadband\/Fiber Light Off<\/p>\n<ul>\n<li>The ONT is not receiving a fiber signal.<\/li>\n<li>Contact TCLP<em>fiber<\/em> for assistance.<\/li>\n<\/ul>\n<p>Alarm\/Fault Light On<\/p>\n<ul>\n<li>A service issue has been detected.<\/li>\n<li>Contact TCLP<em>fiber<\/em> for assistance.<\/li>\n<\/ul>\n<\/div>\n<h2>\n<p style=\"color: #143960;\">Step 3: Check for Nearby Construction or Outages<\/p>\n<\/h2>\n<div>\n<p>Because fiber lines are installed both overhead on utility poles and buried underground, they are generally well-protected, though most run above ground where weather or fallen branches can affect them. Take a quick look outside \u2014 is there any utility construction, landscaping, tree trimming or digging happening near your property?<\/p>\n<p>Check for service updates through:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.tclp.org\/report-outage\/\" target=\"_blank\" rel=\"noopener\">TCLP website.<\/a><\/li>\n<li>TCLP social media channels.<\/li>\n<li>Email notifications from TCLP<em>fiber<\/em>.<\/li>\n<\/ul>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/tclp-fiber-construction.jpg\" alt=\"utility construction worker\"><br \/>\n<img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/08\/phone-tablet-computer1.jpg\" alt=\"a phone, tablet, and computer sitting on a desk\"><\/p>\n<h2>Step 4: Test Multiple Devices <\/h2>\n<div>\n<p>Determine whether the issue affects:<\/p>\n<ul>\n<li>One device only.<\/li>\n<li>Wi-Fi devices only.<\/li>\n<li>All devices.<\/li>\n<\/ul>\n<p>If only one device is affected:<\/p>\n<ul>\n<li>Restart the device.<\/li>\n<li>Disconnect and reconnect to Wi-Fi.<\/li>\n<li>Verify airplane mode is disabled.<\/li>\n<li>Check for software or operating system updates.<\/li>\n<\/ul>\n<\/div>\n<hr>\n<h2>\n<p style=\"color: #143960;\">Contact TCLP<em>fiber<\/em> Support<\/p>\n<\/h2>\n<div>\n<p>If you have completed these steps and are still experiencing issues, please contact our 24-hour service center by phone or send an email.<\/p>\n<p><em>Before You Call or Email<br \/><\/em>Please have the following information available:<\/p>\n<ul>\n<li>Service address.<\/li>\n<li>Callback phone number.<\/li>\n<li>Description of the issue.<\/li>\n<li>Status of the power, broadband\/fiber, and alarm\/fault lights on your ONT (sharing a photo of your ONT is helpful).<\/li>\n<\/ul>\n<p>Phone: <a href=\"tel:12319224940\">231-922-4940<\/a>, option 2<\/p>\n<p>Email: <a href=\"mailto:customerservice@tclp.org\">customerservice@tclp.org<\/a><\/p>\n<p>Our support team will work with you to restore service as quickly as possible.<\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image\":\"wp-content\/uploads\/2023\/04\/Website-banner-1900-\u00d7-300-px-9.png\",\"image_position\":\"center-center\",\"media_overlay\":\"rgba(0, 0, 0, 0.4)\",\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"TCLP<em>fiber<\/em> Troubleshooting Guide\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h1\"}}]}]}],\"name\":\"Hero Inner\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"small\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p style=\\\"color: #143960;\\\">Internet Out? Let's Get You Back Online!<\/p>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Start with these quick steps to restore your TCLP<em>fiber<\/em> service:<\/p>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"text_align\":\"center\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p style=\\\"color: #143960;\\\">Step 1: The 30-Second Reset<\/p>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Your TCLP<em>fiber<\/em> service is delivered through a fiber gateway (also called an ONT) installed inside your home or business. We recommend keeping the area around your ONT clear and accessible.<\/p>\n\n\\n\n\n<p>Locate this device, unplug the power cord from the back of the unit, wait 30 seconds, then plug it back in.<\/p>\n\n\\n\n\n<p>Note: If you use your own Wi-Fi router, wait until the ONT is fully online before restarting your router. Additionally, it can take up to 5 minutes for all the lights to come back on.<\/p>\n\n\\n\n\n<p>Also verify the following:<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>The power adapter is securely plugged into the wall outlet.<\/li>\n\n\\n\n\n<li>The power cable is securely connected to the ONT.<\/li>\n\n\\n\n\n<li>The fiber cable is connected and has not been disconnected or damaged.<\/li>\n\n\\n\n\n<li>The ethernet cable connecting your router or device is firmly plugged in.<\/li>\n\n\\n<\/ul>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"css\":\".el-image {\\n    border: 2px solid #143960;\\n    border-radius: 20px;\\n}\\n\",\"image\":\"wp-content\/uploads\/2026\/08\/unplug-router.jpg\",\"image_alt\":\"image showing power cable location\",\"image_svg_color\":\"emphasis\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_bottom\":\"none\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p style=\\\"color: #143960;\\\">Step 2: Check the ONT Status Lights<\/p>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h2\",\"title_style\":\"h3\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"}}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Locate the lights on the front of your ONT.<\/p>\n\n\\n\n\n<p>Normal Operation:<\/p>\n\n\\n\n\n<table data-tablestyle=\\\"MsoTableGrid\\\" data-tablelook=\\\"1696\\\" aria-rowcount=\\\"5\\\" aria-colcount=\\\"2\\\">\\n\n\n<tbody>\\n\n\n<tr aria-rowindex=\\\"1\\\">\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><b><span data-contrast=\\\"auto\\\">Light<\/span><\/b><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><b><span data-contrast=\\\"auto\\\">Normal Status<\/span><\/b><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n<\/tr>\n\n\\n\n\n<tr aria-rowindex=\\\"2\\\">\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Power<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Solid Green<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n<\/tr>\n\n\\n\n\n<tr aria-rowindex=\\\"3\\\">\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Broadband\/Fiber<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Solid Green<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n<\/tr>\n\n\\n\n\n<tr aria-rowindex=\\\"4\\\">\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Ethernet\/LAN<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Solid or Flashing Green<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n<\/tr>\n\n\\n\n\n<tr aria-rowindex=\\\"5\\\">\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Alarm\/Fault<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n\n\n<td data-celllook=\\\"0\\\">\\n\n\n<p><span data-contrast=\\\"auto\\\">Off<\/span><span data-ccp-props=\\\"{}\\\">\u00a0<\/span><\/p>\n\n\\n<\/td>\n\n\\n<\/tr>\n\n\\n<\/tbody>\n\n\\n<\/table>\n\n\\n\n\n\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}},{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"default\",\"content\":\"View Gateway Manual\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"wp-content\/uploads\/2026\/08\/TCLPfiber_Fiber_Gateway_Status_Reference.pdf\",\"link_target\":true,\"link_title\":\"TCLPfiber_Fiber_Gateway_Status_Reference\"}}]}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><strong>What the Lights Mean<\/strong><\/p>\n\n\\n\n\n<p>Power Light Off<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>Verify the power adapter is plugged in securely.<\/li>\n\n\\n\n\n<li>Check the electrical outlet.<\/li>\n\n\\n\n\n<li>If the light remains off, contact TCLP<em>fiber<\/em>.<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p>Broadband\/Fiber Light Flashing<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>The ONT is attempting to connect to the network.<\/li>\n\n\\n\n\n<li>Wait up to five minutes after restarting the device.<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p>Broadband\/Fiber Light Off<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>The ONT is not receiving a fiber signal.<\/li>\n\n\\n\n\n<li>Contact TCLP<em>fiber<\/em> for assistance.<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p>Alarm\/Fault Light On<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>A service issue has been detected.<\/li>\n\n\\n\n\n<li>Contact TCLP<em>fiber<\/em> for assistance.<\/li>\n\n\\n<\/ul>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p style=\\\"color: #143960;\\\">Step 3: Check for Nearby Construction or Outages<\/p>\n\n\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Because fiber lines are installed both overhead on utility poles and buried underground, they are generally well-protected, though most run above ground where weather or fallen branches can affect them. Take a quick look outside \u2014 is there any utility construction, landscaping, tree trimming or digging happening near your property?<\/p>\n\n\\n\n\n<p>Check for service updates through:<\/p>\n\n\\n\n\n<ul>\\n\n\n<li><a href=\\\"https:\/\/www.tclp.org\/report-outage\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">TCLP website.<\/a><\/li>\n\n\\n\n\n<li>TCLP social media channels.<\/li>\n\n\\n\n\n<li>Email notifications from TCLP<em>fiber<\/em>.<\/li>\n\n\\n<\/ul>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"css\":\".el-image {\\n    border: 2px solid #143960;\\n    border-radius: 20px;\\n}\\n\",\"image\":\"wp-content\/uploads\/2026\/08\/tclp-fiber-construction.jpg\",\"image_alt\":\"utility construction worker\",\"image_svg_color\":\"emphasis\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"m\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"css\":\".el-image {\\n    border: 2px solid #143960;\\n    border-radius: 20px;\\n}\\n\",\"image\":\"wp-content\/uploads\/2026\/08\/phone-tablet-computer1.jpg\",\"image_alt\":\"a phone, tablet, and computer sitting on a desk\",\"image_svg_color\":\"emphasis\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"order_first\":\"xs\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Step 4: Test Multiple Devices \",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Determine whether the issue affects:<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>One device only.<\/li>\n\n\\n\n\n<li>Wi-Fi devices only.<\/li>\n\n\\n\n\n<li>All devices.<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p>If only one device is affected:<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>Restart the device.<\/li>\n\n\\n\n\n<li>Disconnect and reconnect to Wi-Fi.<\/li>\n\n\\n\n\n<li>Verify airplane mode is disabled.<\/li>\n\n\\n\n\n<li>Check for software or operating system updates.<\/li>\n\n\\n<\/ul>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\"}}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p style=\\\"color: #143960;\\\">Contact TCLP<em>fiber<\/em> Support<\/p>\n\n\",\"css\":\".el-element em {\\n    color: #143960;\\n}\\n}\",\"image_align\":\"left\",\"image_margin\":\"xsmall\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>If you have completed these steps and are still experiencing issues, please contact our 24-hour service center by phone or send an email.<\/p>\n\n\\n\n\n<p><em>Before You Call or Email<br \/><\/em>Please have the following information available:<\/p>\n\n\\n\n\n<ul>\\n\n\n<li>Service address.<\/li>\n\n\\n\n\n<li>Callback phone number.<\/li>\n\n\\n\n\n<li>Description of the issue.<\/li>\n\n\\n\n\n<li>Status of the power, broadband\/fiber, and alarm\/fault lights on your ONT (sharing a photo of your ONT is helpful).<\/li>\n\n\\n<\/ul>\n\n\\n\n\n<p>Phone: <a href=\\\"tel:12319224940\\\">231-922-4940<\/a>, option 2<\/p>\n\n\\n\n\n<p>Email: <a href=\\\"mailto:customerservice@tclp.org\\\">customerservice@tclp.org<\/a><\/p>\n\n\\n\n\n<p>Our support team will work with you to restore service as quickly as possible.<\/p>\n\n\",\"margin_bottom\":\"default\",\"margin_top\":\"default\",\"text_align\":\"left\"}}]}]}]}],\"version\":\"5.0.37\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TCLPfiber Troubleshooting Guide Internet Out? Let&#8217;s Get You Back Online! Start with these quick steps to restore your TCLPfiber service: Step 1: The 30-Second Reset Your TCLPfiber service is delivered through a fiber gateway (also called an ONT) installed inside your home or business. We recommend keeping the area around your ONT clear and accessible. [&hellip;]<\/p>\n","protected":false},"author":41,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-8472","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages\/8472","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/comments?post=8472"}],"version-history":[{"count":20,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages\/8472\/revisions"}],"predecessor-version":[{"id":8548,"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/pages\/8472\/revisions\/8548"}],"wp:attachment":[{"href":"https:\/\/www.tclp.org\/es\/wp-json\/wp\/v2\/media?parent=8472"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}