Yes, E-Check payments need to be processed separately for The City of Traverse City water and sewer and TCLP electric and fiber.

Yes, you will continue to receive fiber bills only. 

The City of Traverse City and TCLP continue to enhance the customer experience. Because of changes in service offerings and future opportunities, the separation of the billing systems created operational efficiencies and ease of the customer’s ability to read and understand their utility usage.

No, each bill will have to be paid separately.

No, you will need to set up an e-check separately for both City of Traverse City and TCLP.

Yes, but only at the respective locations. 

City of Traverse City: 400 Boardman Avenue, Traverse City, MI. 49684

TCLP: 1131 Hastings Street, Traverse City, MI. 49686

Yes, but the payments will need to be directed to each respective location.

City of Traverse City: 400 Boardman Avenue, Traverse City, MI. 49684

TCLP: 1131 Hastings Street, Traverse City, MI. 49686

Yes, the drop box at the governmental center and the drop box at the Service Center, 1131 Hastings Street, will accept payment for both bills. Each utility bill must be included in separate envelopes and only by check.

Access to sign up under TCLP’s customer portal will be available upon receipt of your first bill. Invoice number and amount due included in this first bill will be needed in order to create a username and password. Instructions on the customer portal can be found here. 

Water and Sewer: City of Traverse City Customer Service Department at 231-922-4431 or visit the Governmental Center at 400 Boardman Avenue.

Electric and TCLPfiber: Traverse City Light & Power Customer Service Department at 231-922-4940 or visit the TCLP Service Center at 1131 Hastings Street.