Author: hannah

For Immediate Release: 

City of Traverse City Utility Bill Separation Coming December 2022

One Bill Becomes Two

Going into effect with the December 2022 billing cycle, utility customers with the City of Traverse City will receive a water/sewer bill from the City and an electric and TCLPfiber (for those who have subscribed) bill from Traverse City Light & Power.  The current bill that contains all utilities on one, will become two. 

Both entities are upgrading to new utility billing systems with increased user-friendly customer portals and service offerings. The separation of the billing systems will create operational efficiencies and ease of the customer’s ability to read and understand their utility usage.

“TCLP’s goal is to offer excellent customer service,” said TCLP Executive Director Brandie Ekren. “Not only will the new billing systems improve the customer’s ability to read and understand usage, the enhanced functionality is foundational in our drive to improve the customer experience.”

In Person Payments

Payments may be made at each respective location, i.e. City of Traverse City Treasurer office (400 Boardman Avenue) and TCLP Service Center (1131 Hastings Street). Each location will continue to have drop box.

Payment by Mail

Payments will need to be separate and directed to each respective location.

Automatic Payment

Customers that currently are on the automatic payment program will continue. However, customers will need to re-enroll in both the City customer portal and TCLP’s customer portal.

“The City and TCLP are working together to make the utility bill separation transition as efficient as possible,” says City Manager Marty Colburn. “The upgraded utility systems for both entities will continue to improve the customer experience and offer more opportunities for payment options, and the ability to better monitor consumption.”

The first cycle of separated utility bills will come in the mail for all customers. There will be no electronic statements. Instructions will be included on how to read your bill as well as how to enroll in the new customer portals.

To learn more, visit traversecitymi.gov/utility-bill-separation.html

Contact: 

Marty Colburn, City Manager

(231) 922-4440

tcmanage@traversecitymi.gov

Contact: 

Brandie Ekren, TCLP Executive Director

(231) 932-4545

website@tclp.org

Issued: October 13, 2022

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TRAVERSE CITY, MI. – Traverse City Light and Power (TCL&P) is elated on last week’s announcement that that the City of Traverse City was honored with the Michigan Green Communities Gold Certification, an annual program that serves as a guide to help communities measure progress towards sustainability.

“TCL&P is committed to supporting the City in achieving their 100% renewable energy goal,” said TCL&P Executive Director Brandie Ekren. “Both the City and TCL&P are moving down a path to a more sustainable future.”

To date, TCL&P’s efforts in supporting the City’s green initiative have included:

• 100% of the revenues generated from the Voluntary Green Pricing (VGP) Program have been set aside for City of Traverse City internal energy efficiency projects.
• Finding renewable energy sources, such as the Assembly Solar II and M-72 Solar I, whose output has been solely designated towards the City in achieving their 100% renewable energy goal. This equates to 8.6MW of renewable generation.
• Installation of an EV Charging Station Network throughout the City, which included receipt of a $173,763 grant from EGLE, to help reduce the community’s carbon footprint.

“The efforts of staff, the elected officials and the community towards a clean energy future are coming to fruition, and TCL&P is proud to be a part of it,” said Ekren.

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Traverse City Light & Power (www.tclp.org) is a community-owned, community-focused municipal utility that offers reliable energy at low rates in the region to over 12,900 customers in Traverse City, and parts of East Bay, Elmwood, Garfield and Peninsula townships. Now offering TCLPfiber, an all-fiber, gigabit internet service.