TCLPfiber is an all-fiber broadband network built for and owned by the residential and business electric ratepayers of Traverse City. It offers our community affordable, reliable and gigabit-fast internet, including digital voice services. The network is managed by a name you know and trust ― Traverse City Light & Power.

To see if your neighborhood is in the zone, go to the sign-up page. You’ll then provide your street address so we can be sure you reside in one of the covered areas.

Follow the steps to select your service(s) and get connected. Once you’ve submitted your order, one of our customer service representatives will be in touch to schedule your installation appointment.

Yes, of course!

If you previously completed our Future Expansion Survey, your email address is already registered and used as your account name.

If you need to reset your password, go to the Login page.
1. Click “Forgot your password?” located under the login button and request a password reset for your email address.
2. You will receive an email within a few minutes with a link to enter a new password.
3. Once done, you are logged in and can proceed.

No — only one survey or sign-up per physical address is allowed.

This website is the main resource for TCLPfiber information. Subscribe to the TCLP newsletter to get updates in your inbox and helpful information on how to get the most from your internet and digital voice service plans. Lastly, follow us on Facebook and Instagram.

We are not re-using existing wiring. The technician will bring fiber cables from the broadband network and connect them to the service location signed up for internet and digital voice services.

Yes. Someone aged 18 or older, preferably the primary account owner/user, is required to be at your residence for the full duration of the installation. Our technicians will provide training on the use and features of our service(s) during this time.

Our regular office hours are Monday through Friday from 8am to 4:30pm. You may contact our office 24/7 to speak with the technical support team or to report an outage.

For customer support:

Online: customerservice@tclp.org

Phone: 231-922-4940

24/7 Technical Support and/or Outages: 231-922-4940

For calls or online requests made after hours, a representative will respond at the first opportunity.

Broadband internet services are provided on a best-effort basis.

No. All TCLPfiber installations include an Optical Network Terminal, which replaces the modem and router.

The ONT may be located inside or on the outside of your premises as determined at the time of service activation. Any equipment provided by the utility to enable internet or voice services remains their property.

You cannot re-use your existing equipment. The installed equipment is provided as part of your internet service; you are not charged an additional equipment fee.

TCLPfiber offers 1 GB (1,000 MBPS) internet service plans for both residential and commercial customers. This internet service provides symmetrical speeds, meaning your upload and download speeds are the same. For business enterprise service, please call the office so a customer service representative can personally assist with your service activation.

We also offer other residential and commercial internet service plans.

TCLPfiber brings a 1,000 MBPS(1 GB) internet connection option to your door. With a gigabit internet connection, you can download a typical HD video in five seconds.

Every device on your network will consume bandwidth. The more devices (e.g., laptops, smartphones, tablets, smart homes and smart TVs) on your network, the more bandwidth is required for optimal device performance.

Yes. During the service installation, our technician will enable your Wi-Fi service and provide guidance on how to manage it.

We can provide optional Wi-Fi mesh device(s) to extend coverage in residential premises for an additional fee.

No, TCLPfiber does not offer email accounts. With our service, you’ll be able to use your existing email account. An email address is required for billing and communication purposes.

If your email account is tied to your current service provider, create a new email account by transitioning to one of the available free web-based email services such as Google Gmail^® or Yahoo!. You might even be able to auto-forward your existing emails to your new account.

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners.

Digital voice service is a telephone service that sends and receives calls through fiber-based internet rather than a traditional landline service. It is also commonly called Voice over Internet Protocol (VoIP).

The digital voice service is only available with broadband internet service from TCLPfiber. It cannot be purchased separately.

If your electric service is disrupted, you could lose the ability to make and receive phone calls using digital voice, including 911 calls.

Yes. When you sign up for TCLPfiber digital voice service, you may elect to transfer (or port) your existing home phone number over to our service. It’s critical that TCLPfiber has your verified and registered physical service address to ensure 911 has your correct address.

Yes. Enhanced 911 services are included with TCLPfiber digital voice. With this capability, E911 automatically provides emergency service personnel with your 911 call-back number and location information so you can get help more quickly.

E911 may not function and emergency service may be unable to respond without the correct physical address for each customer of record. It’s imperative you provide TCLPfiber with a valid and verified address when ordering the digital voice service.

Digital voice service quality is excellent ― as good or better than traditional landline phone service.

Yes. All direct-dialed VoIP calls to destinations outside of the contiguous U.S. 48 states, including Alaska, Hawaii and internationally will be charged on a metered basis (per minute) according to applicable rates. Directory assistance and operator-assisted calls are subject to additional charges, available upon request.

TCLPfiber’s digital voice includes unlimited calling service within the contiguous U.S. 48 states, excluding Alaska, Hawaii and international destinations. The service includes standard home phone features with all advanced functionality like simultaneous ring, find-me/follow-me and voicemail to email.

Our digital voice service for commercial customers includes hosted voicemail, multi-line hunt groups, advanced call forwarding and other features similar to traditional landline service.

Yes. Digital voice service requires customers to provide their equipment. You’ll need either of these options:
• An IP phone – IP phones look like analog telephones but are capable of connecting directly to your internet connection using a network cable.
• An Analog Telephone Adapter – a small device that allows you to plug in regular analog
telephones so they can work with VoIP.

Nomorobo is a free service for landline telephones in the United States that will block the telephone numbers of known telemarketers and robocallers. Basically, Nomorobo intercepts your calls and screens them for you. If the call is legitimate, it will ring through to your number, but if the call is from a robocaller or known telemarketer, Nomorobo hangs up for you.

Learn More

Our TCLPfiber team will be happy to help you get your voice service setup. Please contact us at 231-922-4940 or send an email to customerservice@tclp.org.

TCLPfiber offers an online portal where you can manage all of the included features. We also offer access to some features by dialing a star code.

You can subscribe to our ultra-fast, 1 Gig internet service―uploads and downloads for only $89.99 per month. What’s more, you’ll get free service installation and won’t incur any internet equipment and activation fees, except as otherwise noted. Other residential plans are also available.

The digital voice service is $14.99 per line. Bundle your internet service with the digital voice and save $4.99 per month. This IP-based voice service includes standard home features such as caller ID, call waiting, voicemail, and advanced functionality like simultaneous ring, find-me/follow-me, and voicemail to email.

You can subscribe to our ultra-fast, 1 Gig internet service―uploads and downloads for only $149.99 per month. What’s more, you’ll get free service installation and won’t incur any equipment or activation fees, unless otherwise noted. Other commercial plans, including static IP addresses are also available.

The digital voice service is $24.99 per line. Bundle your internet service with digital voice and save $4.99 per month. Or get two voice lines for $39.99/month, after a $9.99 bundle discount. This IP-based voice service includes caller ID, call waiting, voicemail, voicemail to email, call return, and three-way calling features.

Services will be subject to all applicable service terms and conditions and are subject to change.

There are no data caps on TCLPfiber residential, commercial, or enterprise internet service.

We recommend that you cancel your current internet service after your TCLPfiber installation is complete to avoid any interruption. Before switching service providers, check your current bill or contracts to see if there are any cancellation fees.

If you are a cable TV customer, use your new TCLPfiber 1 gig internet service to stream your favorite content from Apple TV^®, YouTube TV, Amazon Prime Video™, Netflix^®, Hulu^® and other services. If you choose these services, you can disconnect your cable TV services.

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners.

No. Both bills for 1) electric and 2) internet and digital voice services will be included in one bill and can be paid online.

The easiest and most preferred option is to pay your bill online. You may also pay by check or drop off your payment at our two office locations, 1131 Hastings Street in Traverse City or 130 Hall Street in Traverse City. 

Please contact our customer service team at 231-922-4940 to discuss possible payment arrangements.